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  • Zelle for Business reduces the number of paper checks and cash payments for P2P and B2B transactions.
  • Zelle can offer instant payments, so you don't have to wait to receive your money.
  • Zell for Business has lower transaction fees than more popular competitors.
  • This article is for business owners and merchants interested in using Zelle for instant digital B2B transactions.

With businesses moving towards contactless forms of payment, digital payments offer many advantages over traditional paper checks and cash. Mobile payment processors like Zelle transfer money from one person's or business's bank account to another in minutes.

Transferring money instantly without any fees can be a game-changer for small businesses. You can provide convenience to your customers with little effort on your part. Plus, digital payments allow you to deposit and send money 24/7, whether you're an e-commerce or brick-and-mortar store owner.

While you're probably familiar with NFC mobile payment providers Apple Pay and PayPal, you may still be learning the ins and outs of Zell. So let's take a look at the fundamentals of Zelle and answer your questions about this emerging digital payments platform.

What is Zelle?

Zelle was founded in 2016 by Early Warning Services, headquartered in Scottsdale, Arizona. Its US-based peer-to-peer (P2P) and business-to-business (B2B) mobile services allow users to send and receive money using only the recipient's mobile phone number or email address.

More than 500 financial institutions are partnered with Zelle. However, your financial establishment must offer Zell as an option for your business account type for your company to use it. (Everyone is eligible to use Zelle's personal P2P service through their bank or the Zelle app.)

TipTip: Not all financial institutions that facilitate Zelle integration provide P2P and B2B services through their apps. Check with your bank or credit union to see what payment options it currently offers.

Zelle helps businesses and individuals reduce the number of paper check and cash transactions. Mobile transactions through Zelle provide instant payment, and Zelle can automatically remind customers who haven't paid. With continued adoption by small businesses and increasing consumer usage, Zell moved hundreds of billions of dollars in 2021 alone.

How does Zelle for Business work?

Prior to 2018, Zelle was only used for P2P transactions. Currently, Zelle is available for both P2P and B2B transactions. The expansion of B2B makes it easy for business owners with an established checking or savings account to access Zelle through their financial institution or app.

If you are dealing directly with your bank, be sure to read the information provided for Zelle B2B. Unfortunately, not all financial institutions offer B2B payment services, and some banks have business account restrictions.

Pros and Cons of Using Zelle for Business


  • You get instant payment without any routing number.
  • Payments get delivered to your bank account quicker, whatever the day or time, than with PayPal or Venmo.
  • There is no fee if you use a checking account.
  • It is a convenient way to pay without contact.
  • You can categorize your digital payments for stress free accounting.

did you know?did you know? While Zelle does not charge a fee, your financial institution may charge you a fee for Zelle transactions (although this is unusual). Zail allows banks to set their own transaction transfer limits for small businesses. Ask your bank about this before adding Zelle to your payment options.


  • Zelle for Business requires both the sender and the recipient to enroll in Zelle through their bank's mobile app.
  • Zail does not accept debit cards for transactions.
  • Gel does not offer purchase protection.
  • If a purchase has already been made and your customer wants to return the item, you must return the purchase with a different payment method.
  • If your recipient has more than one phone number and you send Zelle payments to the wrong one, it can delay the money transfer for a few days, as the recipient will need to add the mobile number you used to receive the transaction. had to have.
  • Zelle is not compatible with international banks.

Which banks and credit unions use Zelle?

The complete list of financial institutions that use Zelle includes hundreds of options. These are some well-known banks and credit unions that accept it:

  • associate bank
  • America First Credit Union
  • BMO Harris Bank
  • City Bank
  • farmers and traders
  • navy federal credit union
  • PNC Bank
  • People's Bank
  • USAA
  • Wells Fargo

Is the gel safe?

Zelle does not rely on paper checks or cash, so payments can be transferred from one account to another instantly. It also does not store transaction data on the user's server.

However, instant payment is not correct. If you send a payment to the wrong person, you can request a chargeback only if the charge shows up as a pending transaction, contact your bank immediately, or if the recipient doesn't have an account with Zelle. If you successfully cancel the transaction, you may have to wait up to 14 days (in case the recipient does not have a Zell account) to receive your money back.

TipTip: When you send money through Zail to a new recipient, it's ideal to send $1 for the first transaction. Once the initial transaction is complete, you can immediately verify that it was successful. This extra step prevents you from sending a large amount of money to the wrong contact.

How much does the gel cost?

Currently, Zelle does not charge any fees for its service. However, since banks can set transaction limits, they may charge a fee for using Zel. Check with your bank to see if any charges apply.

How to set up a Zell Business Account

To start using Zelle for Business, verify that you have an eligible bank account. You'll need at least a qualified business checking account and credit card (debit cards are not accepted). If you don't have Zelle as a payment option on your bank's mobile app or website, you'll need to download the Zelle app directly (on iOS or Android).

Select an email address and phone number to link to your Zelle business account. This email address and phone number may not be the same as those associated with your personal account. While it will give you one more login to remember, Zail is doing you a favor by keeping your personal and business transactions separate. [Related: How to Get a Business Phone Number]

To create or receive a transaction, you will need the customer's email address or phone number. Similar to PayPal and Venmo for Business, transactions are automated, with no routing number required. You can then use Zelle to send and receive money, and easily split bills through your bank or Zelle's app.

Zelle Frequently Asked Questions

Is Zell integrated with accounting software?

Currently, Zelle for Business is not integrated with accounting software. However, the best accounting software has options to record ZELL transactions manually. Use your bank account associated with Zelle to find a list of business transactions.

QuickBooks Online

Follow these steps to manually enter expenses through QuickBooks Online:

  1. On the left pane, select “Expenses”.
  2. Click on the Seller tab.
  3. Click on the seller's name.
  4. Find the bill and click “Pay”.
  5. Click “Save & Close”.
  6. Do the same for the other bills.

To learn more about this accounting software, read our review of QuickBooks Online.

oracle netsuite

Watch this useful video tutorial to manually enter expenses through the program. You can also read our Oracle NetSuite review to learn more about the software.

Zoho Books

While Zoho doesn't provide specific instructions for Zelle, it does have tutorials for popular payment gateways like Stripe, PayPal, Square, ACH, and WePay. Learn more about this software in our Zoho Books review.

Are there any transfer restrictions with Zelle?

Zell currently does not limit transactions when using a small business account. However, your bank may limit both the number of transactions and the amount of money transferred regularly. Contact the bank you are interested in connecting to Zelle to confirm specific transaction restrictions.

How does Zelle compare to other digital wallets?

Zelle is one of the many B2B payment options that has caught your attention. Let's see how Zelle compares to popular competitors in the B2B digital payments space.

number of users Accepted Payment Type compatibility transaction fee
15.1 million checking account debit card web, ios, android
  • 2.5% per B2B transaction ($0.25 min, $15 max)
  • Free for P2P accounts
500 million iOS
  • 2%-4% for credit card transactions
  • Free for Debit Card and Bank Transfer
30 million
  • P2P in-app payments to a business
  • Cash card or Visa prepaid card linked to customer's account
web, ios, android
  • 3% for credit card transactions
  • Free for Debit Card and Bank Transfer
100 million
  • Credit Card
  • Debit Card
  • Bank transfer
web, ios, android
  • 2%-4% for credit card transactions
  • 1.5% or $0.31 (whichever is higher) for debit card transactions
  • free for bank transfer
300 million
  • Credit Card
  • Debit Card
  • Bank transfer
web, ios, android
  • 2.9% + $0.30 for credit card transactions
  • 2.9% + $0.30 for debit card transactions
  • free for bank transfer
70 million
  • Credit Card
  • Debit Card
  • Bank transfer
web, ios, android
  • 3% for credit card transactions
  • Free for debit card transactions and bank transfers

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